Customer Success Specialist

Customer Success · Scottsdale, Arizona
Department Customer Success
Employment Type Full-Time
Compensation 35,000

Fullscript’s purpose — helping people get better — is core to everything we do. We’ve created a virtual dispensing solution that supports practitioners as they support millions of patients across North America with the industry’s best supplements. That said, our purpose extends well beyond our platform. Helping people get better is at the core of our business decisions and how we treat our #fullscriptfam.


By joining us, you stand with our purpose. You are an independent thinker, who likes to leave things better than you found them. You do things not because they are easy but because they are right. Ready to make an impact?


We’re seeking a Customer Success Specialist to provide our customers with an exceptional experience.


What you’ll do:


  • Service Obsessed - it’s about proactive, personalized, efficient help that builds relationships!
  • Master of Details - essential for troubleshooting and making sure we’ve answered all questions accurately.
  • Relationship Builder - highly empathetic and strong interpersonal skills.
  • Tech-savvy - interest and curiosity in how things work, passionate about new tech tools and sharing tips & tricks with other people.


What you bring to the table:


  • You have a passion for customer happiness and an upbeat, engaging personality.
  • You’re prepared to wear multiple hats while owning all customer service platforms.
  • You have a strong dedication to excellence in everything you do!
  • You possess superb verbal and written communication skills.
  • You possess organizational skills and are able to deal with information coming from different sources at once.
  • Change isn’t just a 6 letter word, it’s something you embrace and aren’t afraid of new challenges
  • You enjoy working closely with a great team to create an extraordinary user experience.
  • You are flexible with scheduling to ensure optimal coverage for customers within US and Canada, coast-to-coast.
  • Knowledge of Zendesk and other SaaS productivity tools.
  • Frontend or backend development understanding.
  • Integrative health knowledge or understanding
  • Any certifications around wellness.


Our team handles a lot of sensitive health information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired.


What we can offer you:


  • Generous Paid Time Off and Competitive Pay
  • Enrolment in our 401k program for your financial health :)
  • Great & customizable benefits package (medical, dental, vision)
  • Fullscript's workplace wellness program & activities
  • Training budget and company-wide learning opportunities
  • Discount on Fullscript catalog of products 
  • Ability to work Wherever You Work Well*


*Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both. We also believe pups make life better, which also means some of our physical locations are dog-friendly. 🐶 


Fullscript is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please send an email to accommodations@fullscript.com and let us know the nature of your request and your contact information.


Want to learn more? Check us out at www.fullscript.com or find us on social media.

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  • Location
    Scottsdale, Arizona
  • Department
    Customer Success
  • Employment Type
    Full-Time
  • Compensation
    35,000